1. Overview

At Brandbez IT Solutions Pvt. Ltd., we aim to provide top-quality IT, digital marketing, and software development services. We understand that sometimes circumstances may change, and you may request a refund. This policy explains our refund terms and conditions.

2. Services Eligible for Refund

Refunds may be issued under the following conditions:

• If the project or service has not yet been started after receiving the payment.
• If the client cancels the project before any development, design, or marketing work begins.

3. Non-Refundable Services

Certain services are non-refundable once initiated or delivered, including but not limited to:

• Website design and development work once started or delivered.
• Digital marketing campaigns after launch or budget utilization.
• Domain registration, hosting, and third-party integrations.
• Customized software or tool development projects.
• Consultation, setup, or strategy planning fees.

4. Refund Process

To request a refund, please email us at contact@brandbez.com with your order details, payment proof, and reason for cancellation. Once your request is received, we will review it and notify you of the refund status within 7–10 business days.

5. Mode of Refund

Approved refunds will be processed to the original payment method used during purchase (such as bank transfer, UPI, or online payment gateway) within 7–10 working days after approval.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time, please check your bank account first. Then contact your payment provider. If you have done all of this and still haven’t received your refund, please contact us at contact@brandbez.com.

7. Contact Information

For any questions about our refund policy, please contact:

Brandbez IT Solutions Pvt. Ltd.
Email: contact@brandbez.com
Website: www.brandbez.com